James Cook University Subject Handbook - 2021

NS5340 - Conflict and Dispute Resolution in Healthcare

Subject Description

This subject prepares students with the knowledge and skills necessary to manage conflict in a healthcare environment. Students will learn the key theories, styles, strategies and tactics of negotiation, mediation and coaching, as well as theoretical approaches to conflict analysis.

Learning Outcomes

• Appraise conflict and responses to conflict as they occur in healthcare contexts
• Develop strategies to respond to conflict in the workplace
• Using a formal mapping process, distinguish all aspects of specific conflict events and diagnose the causes
• Formulate an intervention plan for a strategic response to resolve conflict in the workplace

Subject Assessment

• Written > Test/Quiz 1 - Individual
• Problem Task Part B - (40%) - Individual
• Written > Problem task - (40%) - Individual
• Written > Self-reflection task - (20%) - Individual

Note that minor variations might occur due to the continuous subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.

Special Assessment Requirements

Passing requirements: complete and submit all assessment items; achieve a cumulative score of at least 50% after the application of any penalties such as late penalties.

Inadmissible Subject Combinations:  NS5790

Availabilities