James Cook University Subject Handbook - 2021

BX3095 - Visitor and Crowd Behaviour Management

Subject Description

Using an organising model, this subject builds the students' knowledge base so they can appraise and respond to key issues in visitor and crowd behaviour management. Core issues addressed include classification schemes to describe people in the crowd, leisure, tourism and recreation settings; analyses of motivation; destination and entertainment images and choices; studies of facility design including orientation; a review of conflicts; management by interpretation; cross-cultural interaction; and assessing satisfaction complaints and experiential outcomes. Sustainability issues and emic (participant) perspectives provide key reference themes throughout the subject.

Learning Outcomes

• explain issues in visitor and public behaviour management
• appraise the value of core concepts in the field for academic and applied insights
• create realistic solutions to specific visitor and crowd management problems

Subject Assessment

• Written > Workbook - (50%) - Individual
• Performance/Practice/Product > Scenario-based learning activity - (50%) - Individual

Note that minor variations might occur due to the continuous subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.

Inadmissible Subject Combinations:  BX2092 TO2006 TO5006 TO6006

Availabilities