James Cook University Subject Handbook - 2021

BX2195 - Hospitality, Cultures and People

Subject Description

This subject analyses central organisational challenges for those who manage people in organisations and examines a variety of proposed solutions. The hospitality environment is approached as a platform for examining central areas of organisational behaviour. It thus starts with an overview of the hospitality industry, and then considers the role of the labour market and its implications for employment practices. Subsequent topics analyse organisational types and the role of managers and managing in organisations. These concerns provide a basis for understanding theories of motivation, group behaviour and teams, organisational culture and the local cultural context, leadership in organisations, power and politics in organisations, consent and control in organisations, organisational culture, and decision-making in organisations within a sustainable tropical context.

Learning Outcomes

• evaluate the emerging challenges in the management of people within hospitality and other service industries
• assess positive leadership and the effective management of diverse work relationships within the context of hospitality and other service industries
• discuss issues on the governance of the hospitality workplace and the employer/employee relationship within a tropical workplace and sustainability framework
• explain and critically evaluate application of concepts and theories relating to organisational behavior, such as emotional labour, empowerment and occupation

Subject Assessment

• Written > Examination (centrally administered) - (50%) - Individual
• Written > Test/Quiz 1 - (25%) - Individual
• Written > Research report - (25%) - Group

Note that minor variations might occur due to the continuous subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.

Inadmissible Subject Combinations:  BX3043 TO3047 TO5047

Availabilities