James Cook University Subject Handbook - 2020

CO5135 - Behavioural Finance and Client Engagement

Subject Description

This subject will develop knowledge required to build ethical and professional client relationships. This subject will also embody the theoretical and practical underpinnings of ethical and professional requirements in the financial services sector. Students will cultivate and enhance skills in building trust; communication of advice; and strategies for engaging clients in the financial planning and advising process, by focusing on the consideration of clients' needs in order to formulate strategies and solutions to meet their financial circumstances.

Learning Outcomes

• evaluate individual and inter-personal behavioural patterns in an organisational context, to support positive relationships with clients and peers
• apply critical self-reflection skills to demonstrate accountability and responsibility for ethical professional practice
• apply behavioural analysis skills to understand client context and complex situations including conflict of interest in investment management
• exercise critical thinking and judgement to analyse and evaluate financial dilemmas and propose ethical solutions, demonstrating consideration of systemic consequences
• apply knowledge of fundamental aspect of information literacy and client engagement psychology for effective communication in financial services contexts

Subject Assessment

• Invigilated > End of semester exam - (50%)
• Client Profile Assignment - (30%)
• Non-Invigilated > Assignments - (20%)

Note that minor variations might occur due to the continuous subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.

Availabilities