NS5340 - Conflict and Dispute Resolution in Healthcare

Credit points:	03
Year:	2018
Student Contribution Band:	Band 1
Administered by:	College of Healthcare Sciences

This subject prepares the student to take effective action when confronting the challenges involved in leading in a healthcare environment characterised by increasing change and complexity. Critical to effective leadership is the ability to manage conflict in all its forms. The subject examines contemporary theories of conflict and examines dispute resolution strategies that can be used in healthcare organisations.

Learning Outcomes

• Describe the range of analytical models relevant to conflict and its resolution;
• Identify potential sources of and contributors to conflict in healthcare contexts;
• Effectively respond to issues of conflict in the workplace.

Inadmissible Subject Combinations:

NS5790

Availabilities
External, Study Period 86
Census Date 08-Nov-2018
Contact hours:	60 hours - Accelerated program, 10 hours/week for 6 weeks
Method of Delivery:	Online - JCU
Assessment:	assignments.
Special Assessment Requirements:	The assessments are authentic tasks that demonstrate the learner's understanding of the principles and knowledge of conflict and dispute resolution in health contexts. They are clearly linked to weekly topics and build on learning experiences provided. Students will need to be working in a health related area to observe, reflect, analyse, and apply conflict and dispute resolution strategies specific to a health context.

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.