LB5530 - Conflict Resolution Processes

Credit points:	03
Year:	2015
Student Contribution Band:	Band 3
Administered by:	College of Business, Law & Governance

This subject focuses on the different processes that are available for resolving conflict, including negotiation, conciliation, mediation, arbitration, litigation, facilitation, collaborative processes, and restorative justice processes. Students consider the differences between the various processes and develop the capacity to evaluate which process is most suitable for a particular conflict situation.

Learning Outcomes

• critically analyse a range of complex conflicts and conflict management systems;
• provide general advice to assist individuals, groups and organisations to constructively manage conflict;
• effectively communicate with people in conflict (such as personal, group, organisational or cross-cultural conflict);
• autonomously reflect on and assess their own capabilities and performance and make use of feedback as appropriate, to support personal and professional development.

Availabilities
Townsville, Limited, Study Period 1
Census Date 26-Mar-2015
Face to face teaching 01-May-2015 to 03-May-2015
Coordinator:	Assoc. Professor Sam Hardy
Lecturer:	Miss Claire Holland.
Contact hours:	21 hours workshops/Seminars - Three day workshop: 01 - 03 May 2015 100 hours - Online and self-study activities
Assessment:	initial learning brief (10%); comparative paper (30%); case study and advice (50%); final learning brief (10%).
Special Assessment Requirements:	Three day workshop: 01 - 03 May 2015. This subject is taught primarily online through LearnJCU and students need to participate online throughout the whole study period. Students must engage in online learning from the first week of the study period and throughout the entire study period.
Restrictions:	An enrolment quota applies to this offering.
External, Study Period 1
Census Date 26-Mar-2015
Coordinator:	Miss Judith Herrmann
Lecturer:	Miss Claire Holland.
Contact hours:	130 hours - Online and self-study activities plus a three day workshop (optional): 1 - 3 May 2015
Method of Delivery:	Face to face
Assessment:	initial learning brief (10%); comparative paper (30%); case study and advice (50%); final learning brief (10%).
Special Assessment Requirements:	This subject is taught online through LearnJCU and students need to participate online throughout the whole study period. There is also an optional face-to-face workshop for skills activities. Students must engage in online learning from the first week of the study period and throughout the entire study period.
TownsvilleCityCampus, Limited, Study Period 2
Census Date 27-Aug-2015
Face to face teaching 18-Sep-2015 to 20-Sep-2015
Coordinator:	Miss Judith Herrmann
Lecturer:	Miss Claire Holland.
Contact hours:	21 hours workshops/Seminars - Three day workshop: 18 - 20 September 2015. Should enrolment numbers exceed facility capacity, this subject may be taught on the main Townsville (Douglas campus). 100 hours - Online and self-study activities.
Assessment:	initial learning brief (10%); comparative paper (30%); case study and advice (50%); final learning brief (10%).
Special Assessment Requirements:	Three day workshop: 18 - 20 September 2015. This subject is taught primarily online through LearnJCU and students need to participate online throughout the whole study period. Students must engage in online learning from the first week of the study period and throughout the entire study period.
Restrictions:	An enrolment quota applies to this offering.
External, Study Period 2
Census Date 27-Aug-2015
Coordinator:	Miss Judith Herrmann
Lecturer:	Miss Claire Holland.
Contact hours:	130 hours - Online and self-study activities plus a three day workshop (optional): 18 - 20 September 2015. Should enrolment numbers exceed facility capacity, this subject may be taught on the main Townsville (Douglas campus).
Method of Delivery:	Face to face
Assessment:	initial learning brief (10%); comparative paper (30%); case study and advice (50%); final learning brief (10%).
Special Assessment Requirements:	This subject is taught online through LearnJCU and students need to participate online throughout the whole study period. There is also an optional face-to-face workshop for skills activities. Students must engage in online learning from the first week of the study period and throughout the entire study period.

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.