BX2195 - Hospitality, Cultures and People

Credit points:	03
Year:	2013
Student Contribution Band:	Band 3
Administered by:	School of Business

This subject analyses central organisational challenges for those who manage people in organisations and examines a variety of proposed solutions. The hospitality environment is approached as a platform for examining central areas of organisational behaviour. It thus starts with an overview of the hospitality industry, and then considers the role of the labour market and its implications for employment practices. Subsequent topics analyse organisational types and the role of managers and managing in organisations. These concerns provide a basis for understanding theories of motivation, group behaviour and teams, organisational culture and the local cultural context, leadership in organisations, power and politics in organisations, consent and control in organisations, organisational culture, and decision-making in organisations within a sustainable tropical context.

Learning Outcomes

• evaluate the emerging challenges in the management of people within hospitality and other service industries;
• demonstrate interpersonal awareness including a clearer understanding of emotional labour, empowerment, and occupation;
• assess positive leadership and the effective management of diverse work relationships within the context of hospitality and other service industries;
• discuss issues on the governance of the hospitality workplace and the employer/employee relationship within a tropical workplace and sustainability framework.

Graduate Qualities

• The ability to adapt knowledge to new situations;
• The ability to define and to solve problems in at least one discipline area;
• The ability to think critically, to analyse and evaluate claims, evidence and arguments, and to reason and deploy evidence clearly and logically;
• The ability to find and access information using appropriate media and technologies;
• The ability to evaluate that information;
• The ability to select and organise information and to communicate it accurately, cogently, coherently, creatively and ethically;
• The acquisition of coherent and disciplined sets of skills, knowledge, values and professional ethics from at least one discipline area;
• The ability to reflect on and evaluate learning, and to learn independently in a self directed manner;
• The ability to read complex and demanding texts accurately, critically and insightfully;
• The ability to speak and write clearly, coherently and creatively;
• The ability to communicate effectively with a range of audiences;
• The ability to lead, manage and contribute effectively to teams;
• The ability to work with people of different gender, age, ethnicity, culture, religion and political persuasion;
• The ability to work individually and independently;
• The ability to select and use appropriate tools and technologies;
• The ability to use online technologies effectively and ethically.

Prerequisites:	12 CP OF BU OR BX SUBJECTS
Inadmissible Subject Combinations:	BX3043 TO3047 TO5047

Availabilities
JCU Singapore, Internal, Study Period 53
Census Date 14-Nov-2013
Coordinator:	Dr Tingzhen Chen
Contact hours:	24 hours lectures 12 hours practicals
Assessment:	end of semester exam (50%); assignments (25%); in class quiz (25%).
JCU Brisbane, Internal, Study Period 22
Census Date 15-Aug-2013
Coordinator:	Dr Tingzhen Chen
Contact hours:	26 hours lectures 12 hours practicals
Assessment:	end of semester exam (50%); assignments (25%); in class quiz (25%).
JCU Brisbane, Internal, Study Period 21
Census Date 18-Apr-2013
Coordinator:	Dr Tingzhen Chen
Contact hours:	26 hours lectures 12 hours practicals
Assessment:	end of semester exam (50%); assignments (25%); in class quiz (25%).

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.