PY5102 - Workplace Communication Skills

Credit points:	06
Year:	2010
Student Contribution Band:	Band 1
Administered by:	School of Arts & Social Sciences

Available to students who hold a degree in any health or allied health discipline. In 2003, preference will be given to those currently working in a rural or remote location in health services.

Effective communication is crucial to quality of health care provision and work life. The theoretical basis of psychological issues in workplace communication at systemic and individual levels provides a coherent framework for skill development. Issues of person perception and social influence will underpin exploration of skills for regular interactions and difficult situations such as bullying and violence.

Learning Outcomes

• acquire a working knowledge of the psychology of communication at organisational, work unit and individual levels;
• critically evaluate the applicability of social cognitive theory (eg person perception, influence, relationships) to workplace communication;
• demonstrate the capacity to apply this knowledge to the rural remote health workplace;
• employ critical reflection to demonstrate a capacity to productively apply knowledge gained to own workplace;
• survey common work communication problems and critically evaluate strategies to address same (eg conflict, feedback, bullying, violence, difficult people).

Availabilities
External, Study Period 2
Census Date 26-Aug-2010
Coord/Lect:	Dr Barbara Kennedy.
Method of Delivery:	Printed materials
Assessment:	essays (20%); reflective journal - personal skill development (40%); workplace project (40%) (80%).

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.