TO5047 - Hospitality, Culture and People

Credit points:	03
Year:	2009
Student Contribution Band:	Band 3
Administered by:	School of Business

Available ONLY to students enrolled in the Master of Tourism

This subject analyses central organisational challenges for those who manage people in organisations and a variety of the proposed solutions. To do this, it uses discussion of the hospitality environment as a platform for examining central areas of organisational behaviour. It thus starts with an overview of the hospitality industry, the role of labour market and its implications for employment practices. Subsequent topics analyse organisational types and the role of managers and managing in organisations. These provide a basis for understanding theories of motivation, group behaviour and teams, organisational culture and the local cultural context, leadership in organisations, power and politics in organisations, consent and control in organisations, organisational culture, and decision-making in organisations.

Learning Outcomes

• To enable participants to develop a framework whereby they can understand the emerging challenges in the management of people within hospitality and other service industries;
• To enable participants to understand contemporary micro-work environments and to gain a greater level of interpersonal awareness including a clearer understanding of emotional labour, empowerment, and occupation;
• To develop a clearer understanding of issues relevant to positive leadership and the effective management of diverse work relationships within the context of hospitality and other service industries;
• To gain an appreciation of the impact of these issues on the governance of the hospitality workplace and the employer/employee relationship as defined by the structural characteristics of hospitality service organisations, organisational cultures, and occupational cultures and communities;
• To develop an ability to understand and analyse key work issues in the new economy such as the management of human resources to create a healthy and positive work environment, the importance and application of training to promote and nurture each individual's potential, and the roles and impact of occupations, professions, and industry on the individual and the organisation.

Graduate Qualities

• The ability to define and to solve problems in at least one discipline area;
• The ability to think critically, to analyse and evaluate claims, evidence and arguments, and to reason and deploy evidence clearly and logically;
• The ability to find and access information using appropriate media and technologies;
• The ability to evaluate that information;
• The ability to select and organise information and to communicate it accurately, cogently, coherently, creatively and ethically;
• The acquisition of coherent and disciplined sets of skills, knowledge, values and professional ethics from at least one discipline area;
• The ability to reflect on and evaluate learning, and to learn independently in a self directed manner;
• The ability to read complex and demanding texts accurately, critically and insightfully;
• The ability to speak and write clearly, coherently and creatively;
• The ability to communicate effectively with a range of audiences;
• The ability to work with people of different gender, age, ethnicity, culture, religion and political persuasion;
• The ability to work individually and independently;
• The ability to use online technologies effectively and ethically.

Inadmissible Subject Combinations:

TO3047 OR BX3043

Availabilities
Cairns, Internal, Study Period 2
Census Date 28-Aug-2009
Coord/Lect:	Assoc. Professor Darren Lee-Ross.
Contact hours:	39 hours workshops/Seminars
Assessment:	to be selected from a range of options including exam, presentation (% - 50%); to be selected from a range of options including essay, case study (% - 50%).

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.