TO3023 - Hotel Management

Credit points:	03
Year:	2009
Student Contribution Band:	Band 3
Administered by:	School of Business

This subject introduces the complexities of contemporary hotel management. By analysing organisational structures and operational divisions, topics will focus on service, marketing and sales as well as human resource management aspects.

Learning Outcomes

• to be able to apply concepts from marketing, consumer behaviour, financial control and human resource management to hotel management;
• to enhance public speaking skills associated with the preparation and presentation of hotel management information;
• to have an understanding of core content areas central to hotel management including a) basic management structures and types of tourist accommodation b) organisational aspects of hotels c) operational divisions within hotels d) the role of the general manager.

Graduate Qualities

• The ability to think critically, to analyse and evaluate claims, evidence and arguments;
• The ability to define and to solve problems in at least one discipline area;
• The ability to lead, manage and contribute effectively to teams;
• A coherent and disciplined body of skills, knowledge, values and professional ethics in at least one discipline area.

Inadmissible Subject Combinations:

TO6023 and TO5023

Availabilities
Townsville, Block, Study Period 3
Census Date 23-Jan-2009
Face to face teaching 22-Jan-2009 to 04-Feb-2009 (10 to 4 on Jan 22, 23, 27, 28, 29 & Feb 2, 3, 4.)
Coordinator:	Dr Laurie Murphy
Lecturer:	Dr Pierre Benckendorff.
Contact hours:	26 hours lectures 12 hours tutorials
Assessment:	quizzes or tests (40%); presentations (25%); assignments (35%).

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.