TO2045 - Hospitality Operations Management

Credit points:	03
Year:	2008
Student Contribution Band:	Band 3
Administered by:	Discipline of Tourism

Available to all School of Business students

This subject focuses on the main areas of operations strategy, the design of operations systems, the management of operations over time and operations improvement. It defines the role of operations in the organisation and discusses the increasing role and importance of service operations. The subject examines the vital role of operations in providing the capability to implement an organisation's strategy, including the design and location of operations facilities, product and service design, the design of processes that deliver services and design of jobs. The subject covers operations planning and control, capacity management, inventory management, supply chain management and project management. Of particular interest to this subject are qualitative and quantitative forecasting, production planning, scheduling, and management of quality and productivity. While case studies and readings allow for in-depth analysis of operations, this subject provides opportunities for specialised interest study within the hospitality context.

Learning Outcomes

• develop an ability to critically evaluate and use appropriate service-oriented operations management techniques across a range of areas;
• develop an ability to recognise and analyse operational areas in hospitality organisations and identify the position of operations management within a wider management context;
• gain an understanding of the key factors influencing the development of hospitality operations management techniques;
• demonstrate a holistic perspective of hospitality operations with the aim of seeking and maintaining competitive advantage.

Graduate Qualities

• The ability to think critically, to analyse and evaluate claims, evidence and arguments;
• The ability to adapt knowledge to new situations;
• The ability to lead, manage and contribute effectively to teams;
• The ability to speak and write logically, clearly and creatively;
• The ability to learn independently and in a self-directed manner.

Inadmissible Subject Combinations:

TO6045 and TO5045 and TO3045

Availabilities
JCU Brisbane, Internal, Study Period 21
Census Date 18-Apr-2008
Coordinator:	Assoc. Professor Darren Lee-Ross
Contact hours:	26 hours lectures 12 hours tutorials
Assessment:	end of semester exam (50%); researched essay - individual essay (3,000 words) (20%); research report - individual project (3,000 words) (30%).

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.