TO5047 - Hospitality, Culture and People

Credit points:	03
Year:	2007
Student Contribution Band:	Band 2
Administered by:	School of Business

Available ONLY to students enrolled in the Master of Tourism

This subject analyses central organisational challenges for those who manage people in organisations and a variety of the proposed solutions. To do this, it uses discussion of the hospitality environment as a platform for examining central areas of organisaitonal behaviour. It thus starts with an overview of the hospitality industry, the role of labour market and its implications for employment practices. Subsequent topics analyse organisational types and the role of managers and managing in organisations. These provide a basis for understanding theories of motivation, group behaviour and teams, organisational culture and the local cultural context, leadership in organisations, power and politics in organisations, consent and control in organisations, organisational culture, and decision-making in organisations. The study of hospitality, cultures and people encourages a reflective approach through consideration of the totality of the organisation and the impact of organisation membership on individuals. It emphasises that employment practices are ultimately the result of managerial choices, practices and processes used to implement and evaluate these employment practices.

Learning Outcomes

• define emotional labour and identify the steps needed for its management in hospitality service organisations;
• define empowerment and service quality and understand its psychology;
• critically discuss empowerment and the conditions needed for its effective introduction;
• identify and explain the structural characteristics of hsopitality service organisations giving rise to occupational communities;
• understand how organisational cultures become established and maintained.

Graduate Qualities

• The ability to think critically, to analyse and evaluate claims, evidence and arguments;
• The ability to adapt knowledge to new situations;
• The ability to lead, manage and contribute effectively to teams;
• The ability to speak and write logically, clearly and creatively;
• The ability to learn independently and in a self-directed manner.

Prerequisites:	Enrolment in MTourism
Inadmissible Subject Combinations:	TO3047

Availabilities
Cairns, Internal, Study Period 2
Census Date 31-Aug-2007
Coordinator:	Assoc. Professor Darren Lee-Ross
Contact hours:	26 hours lectures 12 hours tutorials
Assessment:	end of semester exam (41%); presentations (21%); essays (21%); case study analysis (17%).

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.