TO5045 - Hospitality Operations Management
| Credit points: | 03 |
| Year: | 2007 |
| Student Contribution Band: | Band 2 |
| Administered by: | Discipline of Tourism |
This subject focuses on the main areas of operations strategy, the design of operations systems, the management of operations over time and operations improvement. It defines the role of operations in the organisation and discusses the increasing role and importance of service operations. The subject examines the vital role of operations in providing the capability to implement an organisation's strategy, including the design and location of operations facilities, product and service design, the design of processes that deliver services and design of jobs. The subject covers operations planning and control, capacity management, inventory management, supply chain management and project management. Of particular interest to this subject are qualitative and quantitative forecasting, production planning, scheduling, and management of quality and productivity. While case studies and readings allow for in-depth analysis of operations, this subject provides opportunities for specialised interest study within the hospitality context.
Learning Outcomes
- develop an ability to critically evaluate and use appropriate service-oriented operations management techniques across a range of areas;
- develop an ability to recognise and analyse operational areas in hospitality organisations and identify the position of operations management within a wider management context;
- gain an understanding of the key factors influencing the development of hospitality operations management techniques;
- demonstate a holistic perspective of hospitality operations with the aim of seeking and maintaining competitive advantage.
Graduate Qualities
- The ability to adapt knowledge to new situations;
- The ability to communicate effectively with a range of audiences.
| Inadmissible Subject Combinations: | TO3045 and TO6045 and TO2045 |
Availabilities | |
| Cairns, Internal, Study Period 1 | |
| Census Date 30-Mar-2007 | |
| Coordinator: | Assoc. Professor Darren Lee-Ross |
| Contact hours: |
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| Assessment: | end of semester exam (41%); essays (17%); research report - individual project (4,000 words) (25%); case study analysis (17%). |
Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.