TO3046 - Quality Assurance and Hospitality Systems
| Credit points: | 03 |
| Year: | 2007 |
| Student Contribution Band: | Band 2 |
| Administered by: | Discipline of Tourism |
Available to all School of Business level 3 students.
This subject develops the students knowledge and understanding of quality management aspects of operations management and the ability to evaluate and apply quality assurance procedures in a hospitality operational systems context. This unit primarily requires students to apply concepts and techniques between an operations sub systems and also the interrelationship between the organisations strategic posture and its operating systems.
Learning Outcomes
- demonstrate a sound understanding of quality operations management frameworks;
- demonstrate evidence of research and further reading which reflects contemporary perspectives and developments;
- draw conclusions about the management of service quality in hospitality systems;
- provide supported and logically reasoned discussions which demonstrate analytical depth and rigour.
| Inadmissible Subject Combinations: | TO5046 and TO6046 |
Availabilities | |
| Cairns, Internal, Study Period 2 | |
| Census Date 31-Aug-2007 | |
| Coordinator: | Assoc. Professor Darren Lee-Ross |
| Contact hours: |
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| Assessment: | end of semester exam (50%); essays (20%); research report (30%). |
| JCU Brisbane, Internal, Study Period 22 | |
| Census Date 31-Aug-2007 | |
| Coordinator: | Assoc. Professor Darren Lee-Ross |
| Contact hours: |
|
| Assessment: | end of semester exam (50%); essays (20%); research report (30%). |
Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.