TO5045 - Hospitality Operations Management

Credit points:	03
Year:	2006
Student Contribution Band:	Band 2
Administered by:

This subject introduces the area of hospitality operations concentrating on the effective management of product/service delivery. Necessarily, a focus is given to areas of product, customer and information processing operations and project management within a food service context. Expertise in the area of operations is becoming increasingly important for hospitality managers given the rapid rise in global and national competition and heightened customer sophistication and expectations. This subject builds upon existing knowledge of several other areas of management and that which students have acquired through practical experience. Each topic begins with a number of explicit aims students will need to consider whilst progressing through the material. Some of these outcomes are related to acquisition of new knowledge and understanding theoretical perspectives and others concern competencies and skills.

Learning Outcomes

• develop an ability to critically evaluate and use appropriate service-oriented operations management techniques across a range of areas;
• develop an ability to plan, organise and critically analyse an original event in a realistic working environment;
• develop an ability to recognise and analyse operational areas in hospitality organisations and identify the position of operations management within a wider management context;
• gain an understanding of the key factors influencing the development of hospitality operations management techniques;
• demonstrate a holistic perspective of hospitality operations with the aim of seeking and maintaining competitive advantage.

Graduate Qualities

• The ability to adapt knowledge to new situations;
• The ability to communicate effectively with a range of audiences.

Inadmissible Subject Combinations:

TO3045 and TO6045 and TO2045

Availabilities
, , Study Period 1
Census Date 24-Mar-2006
Coordinator:	Darren Lee-Ross
Contact hours:	26 hours 13 hours
Assessment:	(40%); (30%); (30%).

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.