TO5046 - Quality Assurance and Hospitality Systems

Credit points:	03
Year:	2005
Student Contribution Band:	Band 2
Administered by:

This subject builds on knowledge acquired from the study of earlier subjects and industrial experience. It provides students with a systemic perspective of service quality provision in hospitality organisations, providing an understanding of the philosophy and development of TQM. Additionally, the use and effectiveness of service quality assurance procedures are explored and applied in a contemporary context.

Learning Outcomes

• demonstrate a sound understanding of service quality frameworks;
• demonstrate evidence of research and further reading which reflects contemporary perspectives and developments;
• draw conclusions about the management of service quality in hospitality systems;
• provide supported and logically reasoned discussions which demonstrate analytical depth and rigour.

Graduate Qualities

• The ability to think critically, to analyse and evaluate claims, evidence and arguments;
• The ability to communicate effectively with a range of audiences;
• The ability to select and use appropriate IT tools.

Inadmissible Subject Combinations:

TO3046 and TO6046

Availabilities
, , Study Period 2
Census Date 31-Aug-2005
Coordinator:	Darren Lee-Ross
Contact hours:	26 hours 13 hours
Assessment:	(50%); (20%); (30%).

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.