TO3047 - Hospitality, Culture and People

Credit points:	03
Year:	2005
Student Contribution Band:	Band 2
Administered by:

This subject provides students with the conceptual tools necessary for analysing organisational behaviour and cultures in practice in the hospitality and service industries. The emphasis is on understanding events and phenomena from the employee perspective, in order to take appropriate management action. Organisational culture is a key theme of this subject; so too is the increasingly important notion of occupation and communities linked to occupations. Many efforts have been made to identify culture in organisations and then to explain ensuing behaviour in these terms. Whilst this subject does this, it also considers the emerging antecedent of occupation. This perspective is new and provides an alternative way of viewing organisations. Moreover, it encapsulates a pan-industrial perspective of worker behaviour, that is, one which helps explain workplace attitudes using a broader non-exclusive (firm-specific) approach. The subject may be divided into several different but related areas including: emotional labour and hiring practices for <i>job-fit</i>; dimensions of occupational communities; cosmopolitan and firm-specific occupational communities; individuals and groups in service organisations; structures and behaviour; empowerment and managing diversity.

Learning Outcomes

• define emotional labour and identify the steps needed for its management in hospitality service organisations;
• define empowerment and service quality and understand its psychology;
• critically discuss empowerment and the conditions needed for its effective introduction;
• identify and explain the structural characteristics of hsopitality service organisations giving rise to occupational communities;
• understand how organisational cultures become established and maintained.

Graduate Qualities

• The ability to think critically, to analyse and evaluate claims, evidence and arguments;
• The ability to adapt knowledge to new situations;
• The ability to lead, manage and contribute effectively to teams;
• The ability to speak and write logically, clearly and creatively;
• The ability to learn independently and in a self-directed manner.

Prerequisites:

BU2011 and BU2012 and BU2013 and BU2014

Availabilities
, , Study Period 2
Census Date 31-Aug-2005
Coordinator:	Darren Lee-Ross
Contact hours:	26 hours 12 hours
Assessment:	(50%); (25%); (25%).

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.