MG2716 - International Services Management

Credit points:	03
Year:	2005
Student Contribution Band:	Band 2
Administered by:

Available to all students

This subject introduces students to the managing services in the international context as a source of competitive advantage. The subject provides an initial introduction to the concept of service as well as ideas about service operations management and its strategic role in business strategy. The management of processes and systems of services management are explored in the context of the business enterprise. Physical and geographic factors as well as the diverse aspects of a daily services operation are discussed in the context of important management functions, which include ensuring quality, maintaining productivity, and meeting demand.

Learning Outcomes

• appreciate and understand the strategic link between service operations management and business strategy;
• appreciate and understand services operations management as a form of competitive advantage;
• appreciate and understand the macro and micro influences on international service management;
• appreciate and understand the concept of service in enterprise and international contexts.

Graduate Qualities

• The ability to think critically, to analyse and evaluate claims, evidence and arguments;
• The ability to adapt knowledge to new situations;
• The ability to define and to solve problems in at least one discipline area;
• The ability to communicate effectively with a range of audiences;
• The ability to lead, manage and contribute effectively to teams;
• The ability to select and use appropriate IT tools;
• A coherent and disciplined body of skills, knowledge, values and professional ethics in at least one discipline area;
• The ability to reflect on and evaluate learning processes and products;
• The ability to learn independently and in a self-directed manner.

Prerequisites:

MG1731

Availabilities
, , Study Period 1
Census Date 31-Mar-2005
Coord/Lect:	jc133667.
Contact hours:	26 hours 12 hours 12 hours
Assessment:	(40%); (20%); (15%); (25%).
, , Study Period 1
Census Date 31-Mar-2005
Contact hours:	26 hours 12 hours 12 hours
Assessment:	(40%); (20%); (15%); (25%).
, , Study Period 1
Census Date 31-Mar-2005
Contact hours:	26 hours 12 hours 12 hours
Assessment:	(40%); (20%); (15%); (25%).

Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.