James Cook University Subject Handbook - 2004

Offerings
View how PY5102 is offered in 2004

(Also shows pre-requisites and inadmissible combinations if applicable)

PY5102:06

Workplace Communication Skills

External

HECS Band 1

Semester 2.

Available to students who hold a degree in any health or allied health discipline. In 2003, preference will be given to those currently working in a rural or remote location in health services.

Staff:

Dr B Kennedy,

Ms S White.

Effective communication is crucial to quality of health care provision and work life. The theoretical basis of psychological issues in workplace communication at systemic and individual levels provides a coherent framework for skill development. Issues of person perception and social influence will underpin exploration of skills for regular interactions and difficult situations such as bullying and violence.

Learning Objectives:

acquire a working knowledge of the psychology of communication at organisational, work unit and individual levels;

critically evaluate the applicability of social cognitive theory (eg person perception, influence, relationships) to workplace communication;

demonstrate the capacity to apply this knowledge to the rural remote health workplace;

survey common work communication problems and critically evaluate strategies to address same (eg conflict, feedback, bullying, violence, difficult people);

employ critical reflection to demonstrate a capacity to productively apply knowledge gained to own workplace.

Assessment by essay (20%); reflective journal - personal skill development (40%); workplace project (40%).