This subject builds on the interpersonal communication skills developed in Interactive Processes 1. The focus of this subject is the development of knowledge and skills to support those undergoing a crisis. Crises may be precipitated by a number of factors. Environmental, socio-cultural and developmental factors may all play a part in the development of a crisis. Illness can precipitate a crisis as the person loses some degree of independence and ability. The recognition of our mortality may also lead to a crisis. Those who are suddenly bereaved may find adjustment to the loss of a major person in their lives difficult.