Offerings
View how MG3757 is offered in 2004
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MG3757:03

Service Operations Management

Cairns

HECS Band 2

26 hours lectures, 12 hours tutorials. Semester 2.

Staff:

Mr J Hamilton.

This subject provides a basic coverage of the concepts and current issues in service operations management. Topics include the value equation in operations management; understanding services; building the service system; operating the service system; enterprise resource management (ERP) and supply chain management concepts.

Learning Objectives:

outline some of the definitions of service operations management;

gain familiarity with useful statistical tools for continuous improvement;

be introduced to contemporary methodologies for customer measurement, such as quality function deployment and service quality issues;

gain familiarity with business process and capacity management, work flow management;

obtain a general understanding of the operations management function in business and its relationship to managing the supply chain.

Assessment to be advised.