PY5102:06
Workplace Communication Skills
| External | HECS Band 1 |
Semester 2.
Available to students who hold a degree in any health or allied health discipline. In 2003, preference will be given to those currently working in a rural or remote location in health services.
Staff: Dr B Kennedy, Ms S White.
Effective communication is crucial to quality of health care provision and work life. The theoretical basis of psychological issues in workplace communication at systemic and individual levels provides a coherent framework for skill development. Issues of person perception and social influence will underpin exploration of skills for regular interactions and difficult situations such as bullying and violence.
Learning Objectives:
- acquire a working knowledge of the psychology of communication at organisational, work unit and individual levels;
- critically evaluate the applicability of social cognitive theory (eg person perception, influence, relationships) to workplace communication;
- demonstrate the capacity to apply this knowledge to the rural remote health workplace;
- survey common work communication problems and critically evaluate strategies to address same (eg conflict, feedback, bullying, violence, difficult people);
- employ critical reflection to demonstrate a capacity to productively apply knowledge gained to own workplace.
Assessment by essay (20%); reflective journal – personal skill development (40%); workplace project (40%).