James Cook University Subject Handbook - 2003

MG3756:03

Quality Management

Townsville, Sydney, Melbourne HECS Band 2

26 hours lectures, 12 hours tutorials. Semester 2.

Staff: Mr C Falt.

The subject deals with the theory and practice of quality management as it relates to enterprises in Australia, with a focus on introducing quality management into an organisation and the ongoing management of the “quality” system.

Learning Objectives:

  1. outline some of the definitions of quality management;
  2. describe a number of the critical success factors in an effective “quality” system;
  3. encourage students to construct their own views on how to implement and manage a “quality” system.

Assessment to be advised.