TO3046:04
Quality Assurance and Hospitality Systems
Cairns
HECS Band 2
26 hours lectures, 12 hours tutorials. Semester 2.
Available to all School of Business level 3 students.
Staff: Dr D Lee-Ross.
This subject develops the student’s knowledge and understanding of quality management aspects of operations management and the ability to evaluate and apply quality assurance procedures in a hospitality operational systems context. This unit primarily requires students to apply concepts and techniques between an operation’s sub systems and also the interrelationship between the organisation’s strategic posture and its operating systems.
Learning Objectives:
- demonstrate a sound understanding of quality operations management frameworks;
- demonstrate evidence of research and further reading which reflects contemporary perspectives and developments;
- provide supported and logically reasoned discussions which demonstrate analytical depth and rigour;
- draw conclusions about the management of service quality in hospitality systems.
Assessment by group presentation/project (20%); individual project (3,000 words) (40%); three-hour examination (40%).